If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

Thomson Carter

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We release all our latest discounts and offers via our mailing list - you can sign up here https://www.thomsoncarter.com - scroll to the very bottom of our homepage!

Can I have a discount code?

🧾 Orders & Discounts

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

How do I cancel or amend my order?

I haven't received an order confirmation, what should I do?

Can I use multiple discount codes at once?

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

📦 Shipping & Delivery

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

How do I update my subscription address?

I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

Contact Our Support Team

Can I speak to someone on the phone?

✉️ Contact Us

How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

I want to unsubscribe from your marketing emails. How do I do that?

💬 Feedback & Complaints

Can I have a discount code?Updated a year ago