🧾 Orders & Discounts
How do I cancel or amend my order?
To ensure efficient warehouse operations, we are generally unable to cancel or amend orders once they have been placed. However, we offer a convenient returns process to accommodate any changes or unwanted items. If you wish to return an item, please
I haven't received an order confirmation, what should I do?
If your order payment has been processed but you haven't received an order confirmation, please take a moment to check your email spam folder, as it might have landed there accidentally. You can also check your order status by logging in to your acco
Can I have a discount code?
We release all our latest discounts and offers via our mailing list - you can sign up here https://www.thomsoncarter.com - scroll to the very bottom of our homepage!
Can I use multiple discount codes at once?
Unfortunately, you can't use multiple discount codes or promotional codes at the same time. Â Our system only allows one discount code per order. Here are a few things to keep in mind about our discounts: