If, for any reason, you have any issues or simply just have some questions for us, please do not think twice about contacting our support team at help@theessencevault.co.uk

Thomson Carter

To ensure efficient warehouse operations, we are generally unable to cancel or amend orders once they have been placed. However, we offer a convenient returns process to accommodate any changes or unwanted items.If you wish to return an item, please contact our Support Team at <a href="mailto:admin@thomsoncarter.com">admin@thomsoncarter.com</a> who will be happy to assist you.Our support team is available Monday to Friday during UK business hours. Please note that during busy periods, response times may take longer.

To ensure efficient warehouse operations, we are generally unable to cancel or amend orders once they have been placed. However, we offer a convenient returns process to accommodate any changes or unwanted items. If you wish to return an item, please

How do I cancel or amend my order?

🧾 Orders & Discounts

What kind of fragrances do you offer?

Are your products vegan-friendly and cruelty-free?

Is it safe to spray your perfumes on clothes?

How should I store my fragrances to keep them smelling their best?

🌸 Fragrances & Ingredients

I haven't received an order confirmation, what should I do?

Can I have a discount code?

Can I use multiple discount codes at once?

How long does shipping take?

Where do you ship from?

What can I do if my order is delayed or hasn't been sent out yet?

My order tracking says it's delivered, but I haven't received it

What should I do if my tracking hasn't updated?

My order is damaged or incorrect. What do I do?

Can I change my shipping address after I've placed an order?

Can I cancel my order or subscription if it has already been processed or shipped?

📦 Shipping & Delivery

How do I cancel my subscription?

How do I check when my next subscription is due?

How do I update the products in my subscription?

How do I update my subscription address?

I received an order confirmation for a subscription I didn't sign up for. What should I do?

How do I change my payment information for my subscription?

🚀 Subscriptions

Do you offer refunds or exchanges?

I've returned my order. Where's my exchange or refund?

🔄 Returns

Contact Our Support Team

Can I speak to someone on the phone?

✉️ Contact Us

How to address feedback regarding our fragrances?

I'm not happy with my order or the service I received. How do I make a complaint?

I want to unsubscribe from your marketing emails. How do I do that?

💬 Feedback & Complaints

How do I cancel or amend my order?Updated a year ago